At Universal Leasing Sarl, We build long-term relationships with our customers through our commitment, advice and the quality of our work. We offer a comprehensive service, acting as our customers’ point of contact for all IT matters. We take care of all IT implementations and proactive maintenance of their IT infrastructure.
We are seeking a dedicated IT Operations manager for a full-time, on-site position located in Limal. Our IT Operations Manager oversees all of our customers’ IT infrastructure, systems, and support teams to ensure maximum uptime, security, and efficiency. They manage day-to-day « business as usual » (BAU) operations, including help desk, networking, servers, and vendor relationships. Key responsibilities include implementing IT policies, managing budgets, and leading technical teams to support organisational objectives.
· Infrastructure Management:
Monitor and maintain servers (physical/cloud), networks, databases, and security systems to ensure high availability.
· Team Leadership:
Supervise IT staff (system administrators, help desk), delegate tasks, provide training, and mentor employees.
· System Maintenance:
Oversee software installations, hardware upgrades, and regular system backups.
· Support Operations:
Manage the IT service desk to resolve employee technical issues promptly.
· Security & Compliance:
Implement, monitor, and enforce security protocols, firewalls, and data protection policies.
· Disaster Recovery:
Develop and maintain disaster recovery plans to ensure business continuity.
· Driving Licence
· Languages:
French/English/Dutch
· Education:
Bachelor’s degree in Computer Science, Information Technology, or related field.
· Experience:
Several years of experience in IT operations, infrastructure, or technical support, with prior management experience
· Technical Skills:
Deep knowledge of network technologies (LAN/WAN), server administration (Active Directory, virtualization), cloud platforms (AWS/Azure), and IT security protocols.
· Soft Skills:
leadership, communication, troubleshooting, and project management skills.
· Common Certifications:
ITIL (Information Technology Infrastructure Library)
Cisco Certified Network Associate (CCNA)
Microsoft Certified Systems Administrator (MCSA)
At Universal Leasing Sarl, We build long-term relationships with our customers through our commitment, advice and the quality of our work. We offer a comprehensive service, acting as our customers’ point of contact for all IT matters. We take care of all IT implementations and proactive maintenance of their IT infrastructure.
The system administrator is a key person within B&B Computer Solutions, based in the headquarters in Limal. He/she is responsible for the support and administration of the ICT services delivered to the customer (Windows-based).
· Manage and support all services as described in the BBCS Service Catalog.
· Provide 1 and 2nd level support in accordance with the current and future SLA’s.
· Proactively monitor and administer production systems and applications.
· provide 1st line service in delivering high quality support to our internal customers.
· Coordinate cross-team activities and communication in case of high-priority incidents.
· Participate in ICT Infrastructure deployment projects to deliver services in accordance with established objectives.
· Establish a good working relationship with our customers and other supporting departments (eg. System Engineering, Application Management, …).
· You prefer a job in a flexible and human-size company. With family values of relationship.
· You are a generalist with a broad interest in (corporate) ICT.
· You have an expert knowledge in: User management (Active Directory), workplace support (hard- and software), ITSM principles (ITIL, …).
· Is a plus : An advanced knowledge (administration-level) of ITSM platforms/tools, Windows Server 2008, System Center (SCCM / SCOM / …), Citrix, Exchange, Lync, SharePoint, IP Telephony, printing, …
· Basic knowledge in networking , storage solutions , backup solutions, mobile computing (Windows based), …
· You are able to communicate clearly about ICT with our internal customers.
· You are able to take initiatives (service improvement) and ownership.
· Your hands on mentality enables you to get things done.
· You are able to work independently (after a training period).
· Eager to learn about new technologies and new ways of providing service.
· In all cases, you are client focused and an excellent team player.
· ITIL certification is a plus.
· You are able to express yourself in English and French. Dutch is a plus and if not you are agreed to learn.
· You have a driving licence.
